وصف الوظيفه

Taking ownership of all credit and collection activities in the assigned department(s)/account in order to maintain total receivables at its lowest possible level according to department’s goal and management directions with keeping all stakeholders updated. Proactively reaching out customers to follow up overdue invoices and bounced cheques. Manages overdue accounts thru various collection efforts including calls, emails and direct visits. Advising customers on their payment options and suggesting methods of payments to encourage timely payments. Resolve customer’s disputes including, submitting requested statement of accounts, missing invoices, billing details, reconciliation confirmation, delivery disputes and customer credit issues by appropriate communication with Credit and Sales as well as all other internal parties involved. Maintain updated collection log (including promise to pays, and scheduled / planned actions), payment behavior records, up to date reconciled accounts (in coordination with Accounts Team), receivables status progress, ageing reports and other receivables reports as might be required by the management. As well as, arranging the outside supporting activity of company messenger/outside collector as applicable. Ensure that reports, relevant communications and approvals are properly archived (hard and soft copy) and orderly managed based on standards set by the Department. Identify problem customers given their payment behavior and or market information. Report them to Department Management for early actions. Do the needful to propose, obtain necessary approval, prepare and communicate balance confirmation, payment demand letters, warning letters, legal action requests, provision calculations as well as write off actions according to collection policy and or as required. Evaluate new credit requests/applications using internal/external information sources appropriate to the level of exposure. Approve or recommend decision according to Group approving matrix. Overall management of the active credit limits including blocking delinquent accounts, notifying Sales regarding close to expire / expired limits, authorizing new limits in system as well as handling limits renewal/expansion request. Actively look for ways to improve processes and policies, participate and contribute to various Departmental initiatives to help improve efficiency and productivity, including department reports and other tasks assigned by the direct manager. maintain department’s various databases, such as legal cases and CRs database by keeping it up to date and ready for department use at all times. المهارات Highly preferred to have direct experience in credit/collection of the local Travel/ Tourism industry otherwise Trading / Automotive Industries. Good accounting, business knowledge and analysis skills Understand basic legal concepts of business environments, receivables and local litigation processes. Excellent negotiating and interpersonal skills. Strong written and verbal communication skills. Ability to work individually or as a team member, working with targets, under pressure and for extended working hours. Problem-solving and critical-thinking skills. Committed, Self-organized, high integrity, patience and resilience CMA or any relevant Certification is an advantage and Training in Credit/Collection Management is an advantage. Experience or knowledge in Traacs, SAP or Autoline is an advantage.