Understand the demand of consumers to provide timely service and solutions. Offer appropriate details about the company using relevant tools and software to inform the customers about ongoing projects or other information. Ensure resolving doubts and queries of customers by providing accurate and suitable information within set deadlines. Keep records of customer interactions, process customer accounts and file documents. Stay up-to-date with the organization's new regulations, products, and service launches through efficient communication with the management. Troubleshoot and resolve product issues and concerns. المهارات Proven customer support experience. Knowledge of online tools and platforms that enhance customer experience by leveraging appropriate features. Adept in addressing client questions through effective telephonic conversation. Commendable presentation skills to convey important points to the audience effectively. Ability to multi-task, prioritize, and manage time effectively. Proficient in operating the latest versions of appropriate CRM software and Office Suite.
Customer Service Representative
2 main.Years
Time is not specified
university
female
$ 1000 - $ 1500
الإستعانة بمصادر خارجية /الخارج