وصف الوظيفه

Summary of role Provide excellent customer service by handling outbound calling interactions in a professional manner to promote and sell insurance products (life and general insurance) to customers Key Accountabilities Key Responsibility: Take and process orders in an accurate manner Handle grievances as required Go the “extra mile” to meet sales quota and facilitate future sales Keep records of calls and sales and note useful information Generating and qualifying leads from cold calling Managing, tracking and following up on leads by calling them Meeting monthly and quarterly sales goals in accordance with goals Creating and updating activity reports Handle queries and complaints to ensure quality of resolution within TAT. Perform cross sell, digital migration or other initiatives as required Seek and promote feedback from customers via CSAT or survey for quality improvements. Immediately escalate potential risk issues or customer dissatisfaction to Team Leaders. Providing accurate and complete information to customers Prepare and pass on in a timely manner all documentation relevant to the call for action by the unit/concerned department. المهارات Requirements Proven experience as telesales representative or other sales/customer service role Proven track record of successfully meeting sales quota preferably over the phone Good knowledge of relevant computer programs and telephone systems Ability to learn about products and services and describe/explain them to prospects Excellent communication and interpersonal skills Cool-tempered and able to handle rejection Outstanding negotiation skills with the ability to resolve issues and address complaints Key Interactions Internal Other functions within Customer Contact Centre, Branches, other departments in CBIS and CB External Customers Competencies Account Management Sales Goals Sales Organization Sales Skills Sales Team Support Territory Management